Terms & Conditions

Last updated: 26 May 2026

These Terms & Conditions ("Terms") govern your access to and use of the website, products and services provided by Hape HK ("we", "us" or "our"), including any purchases made through our online store.

By accessing our website, using our services, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our website or services.

1. Eligibility and Acceptable Use

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you are using the website with the consent and supervision of a parent or legal guardian where permitted by applicable law.

You agree to use this website only for lawful purposes and in accordance with these Terms. You must not:

• use the website for any unlawful, fraudulent or unauthorised purpose;
• breach any applicable law, regulation or code;
• infringe our intellectual property rights or the rights of any third party;
• upload, transmit or distribute any viruses, malicious code or harmful material;
• interfere with or disrupt the security, integrity or performance of the website;
• attempt to gain unauthorised access to any part of the website, server or related systems.

2. Products and Availability

All products and services are subject to availability. We reserve the right, at any time and without prior notice, to:

• limit the quantities of any products or services;
• discontinue any product or service;
• change product descriptions, specifications or pricing;
• refuse or cancel any order.

We make reasonable efforts to ensure that product descriptions, images and pricing are accurate. However, we do not warrant that all content on the website is complete, current, accurate or error-free. Colours and appearance may vary depending on your device display settings.

3. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected products subject to these Terms. After you submit your order, you may receive an acknowledgement email confirming receipt of your order. This acknowledgement does not mean that your order has been accepted.

A contract between you and us will only be formed when we accept your order and dispatch the products to you, unless we expressly state otherwise.

We reserve the right to reject or cancel any order at our sole discretion, including where:

• products are unavailable;
• there is an error in pricing or product information;
• we suspect fraud, unauthorised activity or illegal conduct;
• payment is not authorised or cannot be processed;
• shipping or billing information is incomplete or inaccurate.

If we cancel an order after payment has been received, we will refund the amount paid, subject to applicable processing times.

4. Pricing and Payment

All prices are stated in Hong Kong dollars (HKD) unless otherwise specified.

Prices do not include delivery charges, taxes, duties or other fees unless expressly stated. You are responsible for any applicable shipping charges, customs duties, import taxes, bank charges or other fees relating to your order.

You agree to provide current, complete and accurate billing, payment and account information for all purchases. By placing an order, you authorise us and our payment service providers to charge your chosen payment method for the full amount payable.

If your payment is declined, reversed or otherwise unsuccessful, we may suspend, reject or cancel your order.

5. Shipping, Delivery and Risk

We will use reasonable efforts to arrange delivery within the estimated timeframe stated on our website or at checkout. However, delivery times are estimates only and are not guaranteed.

We are not responsible for delays or failures in delivery caused by events beyond our reasonable control, including courier delays, customs clearance, weather conditions, strikes, supply chain disruption or force majeure events.

Unless otherwise required by applicable law, risk in the products passes to you upon delivery to the delivery address provided in your order. Title to the products passes to you only after full payment has been received by us.

You are responsible for ensuring that all delivery details provided are accurate and complete. We are not liable for loss, delay, failed delivery or additional costs arising from incorrect or incomplete delivery information.

6. Returns, Refunds and Exchanges

Our Refund Policy forms part of these Terms and should be read together with them. Please refer to our Refund Policy for details of eligibility, procedure, timelines and exclusions.

We reserve the right to refuse a return, refund or exchange where the applicable policy requirements are not met.

Nothing in these Terms shall affect any rights you may have under the Sale of Goods Ordinance (Cap. 26) or other applicable laws of Hong Kong that cannot lawfully be excluded or restricted.

7. Promotions, Discount Codes and Offers

Any promotion, discount code, voucher or special offer is subject to availability and to any specific terms applicable to that offer.

Unless otherwise stated:

• only one promotion or discount code may be used per order;
• promotions cannot be exchanged for cash or credit;
• promotions may not apply to certain products, shipping charges or other fees;
• expired, invalid, altered or unauthorised codes will not be accepted;
• we reserve the right to amend, suspend or withdraw any promotion at any time without prior notice.

8. Intellectual Property

All content on this website, including text, graphics, photographs, logos, icons, video, audio, product descriptions, layout and design, is owned by or licensed to {{ shop_name }} and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, upload, post, transmit, distribute, adapt, commercially exploit or otherwise use any content from this website without our prior written consent, except as permitted by law.

9. User Content and Reviews

If you submit reviews, comments, suggestions, testimonials, images or other content to us or through the website, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable and transferable licence to use, reproduce, modify, publish, translate, distribute, display and otherwise exploit such content in connection with our business and marketing.

You confirm that any content you submit:

• is accurate and genuinely held;
• does not infringe any intellectual property right, privacy right or other right of any person;
• is not unlawful, defamatory, obscene, abusive, misleading or otherwise objectionable;
• does not contain malicious software, spam or unauthorised advertising.

We reserve the right, but are not obliged, to monitor, remove or edit user content at our discretion.

10. Account Registration and Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

You must provide accurate, complete and up-to-date information and promptly update any changes.

You must notify us immediately if you suspect any unauthorised use of your account or any security breach. We reserve the right to suspend or terminate accounts where we reasonably suspect fraud, misuse or breach of these Terms.

11. Third-Party Links and Services

This website may contain links to third-party websites, applications or services that are not owned or controlled by us. We are not responsible for the content, availability, security, policies or practices of any third-party services.

Your use of any third-party service is at your own risk and may be subject to that third party’s own terms and policies.

12. Privacy

Your submission of personal data through the website is governed by our Privacy Policy. By using our website, you acknowledge that you have read and understood our Privacy Policy.

Where applicable, we may collect, use and handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the website and all products and services provided through it are supplied on an "as is" and "as available" basis.

We make no representation or warranty, whether express, implied or statutory, including as to merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, compatibility, security, accuracy or availability, except to the extent such warranties cannot lawfully be excluded.

We do not warrant that the website will be uninterrupted, timely, secure or error-free, or that any defects will be corrected.

14. Limitation of Liability

To the fullest extent permitted by law, {{ shop_name }}, its affiliates, directors, officers, employees, agents, contractors, licensors and service providers shall not be liable for any indirect, incidental, special, punitive or consequential loss or damage, or any loss of profit, revenue, business, opportunity, goodwill, data or anticipated savings, arising out of or in connection with your use of, or inability to use, the website, products or services.

Our total aggregate liability to you for any claim arising out of or in connection with these Terms, the website, products or services shall not exceed the amount actually paid by you for the relevant product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited under Hong Kong law.

15. Indemnity

You agree to indemnify, defend and hold harmless {{ shop_name }}, its affiliates, directors, officers, employees, agents, contractors, licensors and service providers from and against any claims, actions, liabilities, losses, damages, judgments, costs and expenses, including reasonable legal fees, arising out of or related to:

• your breach of these Terms;
• your misuse of the website;
• your breach of any applicable law or the rights of any third party;
• any content submitted by you.

16. Suspension and Termination

We may suspend, restrict or terminate your access to the website or any services at any time, with or without notice, where we reasonably believe that you have breached these Terms, applicable law, or engaged in fraudulent or harmful conduct.

Termination shall not affect any rights, remedies, obligations or liabilities that have accrued before the date of termination.

17. Force Majeure

We shall not be liable for any delay or failure to perform any obligation under these Terms if such delay or failure results from any cause beyond our reasonable control, including acts of God, natural disasters, epidemic, pandemic, war, civil unrest, labour disputes, supply interruptions, utility failures, transport disruption or failures of telecommunications networks.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any dispute, controversy or claim arising out of or in connection with these Terms, the website, or any purchase made through the website shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong, unless applicable law requires otherwise.

19. Severability

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and us in relation to your use of the website and any purchases made through it.

21. Changes to These Terms

We may revise these Terms from time to time by posting the updated version on our website. The updated Terms will take effect from the date of posting unless otherwise stated. Your continued use of the website following such changes constitutes your acceptance of the revised Terms.